E/Step Software is known for its extraordinary customer support for FGS

"We want our customers to know we will do everything in our power to make FGS the right choice for them.  That's why technical support is our highest priority."

 John Estep, President, E/Step Software

With both primary and backup technical support, there's never a long wait for a response.

Our technical support staff are all engineers, are all native English speakers, have been FGS users, and have decades of experience using FGS and working with FGS users.

E-mail to Tech Support is seen by the entire support team so others can contribute if the question lies within their specialty.

All clients call E/Step Software's dedicated Technical Support telephone number or e-mail tech support directly.

We like to ask clients the business purpose behind the technical support question. Often that helps us direct our clients to a better solution.Support includes both product support (enhancements, bug fixes) and technical support (via phone, e-mail, and web conference).

Support for the first year is included in the software license fee.  After that both product support and technical support together are available for a low 20% annual fee.  There's no additional fee for new releases.

Technical support is available weekdays during normal US Eastern working hours.

If Technical Support can't answer your question, it is raised to the Technical Support Director. If that doesn't solve the problem, it goes to the company president. Plus, any client can call the president at any time.